SHIPPING
When will my order ship?
Most orders ship within 2-3 business days. You will receive a shipping confirmation email with tracking information once your order has left our distribution center.
What are your shipping options and costs?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on the delivery address and order total. Please see our shipping policy for more details.
Do you ship internationally?
We currently ship within the United States.
Can I change my shipping address after ordering?
You can change your shipping address only before your order has shipped. Please contact us immediately if you need to make a change. We are unable to modify the shipping address once a package has been sent.
How can I track my order?
You can track your order using the link provided in your shipping confirmation email.
RETURNS & EXCHANGES
What is your return policy?
We offer free returns within 30 days of purchase. Items must be unworn, unwashed, and have original tags attached.
How do I make a return?
You can initiate a return through your account on our website. Please visit the returns section for detailed instructions.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. You will receive an email confirmation once your refund is complete.
Can I exchange an item?
We currently offer refunds for returned items. You can place a new order for the desired item on our website.
PRODUCT & ORDER INFORMATION
What if an item is out of stock?
We update our inventory regularly. Please check back later or sign up for back-in-stock notifications on the product page.
I received a defective or incorrect item.
We apologize for any error. Please contact us with your order number and details about the issue, and we will gladly assist you.
How can I find the right size?
Please refer to the size chart available on each product page for specific garment measurements.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website.
WEBSITE & TECHNICAL HELP
I forgot my password. How can I reset it?
You can reset your password by clicking the “Forgot Password” link on the login page.
How do I create an account?
You can create an account during checkout or by selecting “Register” on our website.
Why is my payment method not working?
Please ensure your billing address matches the one on file with your financial institution. If problems persist, try another payment method.
PROMOTIONS
How can I apply a promo code?
You can enter your promo code during checkout in the designated field.
Where can I find promotional offers?
Please check our website homepage or subscribe to our newsletter for the latest offers and updates.
ACCOUNT & NEWSLETTER
How do I update my account information?
You can manage your address book, password, and preferences by logging into your account.
How do I subscribe/unsubscribe from the newsletter?
You can subscribe by entering your email address on our website. Each newsletter includes an unsubscribe link.