Returns & Exchanges

We want you to love your CATO purchase. If you are not completely satisfied, you can return most items for a refund or exchange. All returns must be made within 30 days of the original purchase date. Please note that original shipping charges are non-refundable, and return shipping fees are the responsibility of the customer.

To be eligible for a return, your item must be in its original, saleable condition: unworn, unwashed, and with all original tags and packaging attached. Final sale items, including clearance merchandise, are marked as such at the time of purchase and cannot be returned or exchanged.

How to Initiate a Return

For a fast and easy return process, please initiate your return through our online portal. You can start the process by logging into your account on our website and navigating to your order history. Alternatively, you may visit our dedicated returns portal for further instructions and to generate a return label if one is required.

Refund Processing

Once we receive your returned item, please allow some time for us to process it. After inspection, we will issue a refund to your original method of payment. You will receive a confirmation email once your return has been finalized. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.

For returns without a valid receipt, a refund may be issued in the form of a merchandise credit at the item’s current selling price.

For any questions regarding your return, please visit the help section on our website for more information and support.